General Questions
1. What is Zipplo?
Zipplo is an online shopping platform offering a wide range of trending gadgets, toys, lifestyle products, home essentials, accessories, and unique gift items at affordable prices.
2. Where do you deliver?
We currently deliver across India.
3. How can I place an order?
Simply browse our products, add your desired items to the cart, proceed to checkout, and complete your payment securely.
Orders & Shipping
4. How long does order processing take?
Orders are usually processed within 24-48 hours after successful payment confirmation.
5. How long does delivery take?
Most orders are delivered within 4-7 business days depending on your location.
6. How can I track my order?
Once your order is shipped, tracking details will be sent to your registered email address or phone number.
7. Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on your location and selected products during checkout.
Returns, Replacements & Refunds
8. What is your return policy?
Returns or replacements can be requested within 3 days of delivery only if:
- Product is damaged.
- Wrong product is received.
- Product received is different from what was ordered.
- 9. Can I return a product if I simply don't like it?
No. Returns, replacements, or refunds are not available for change of mind or if you receive the correct product as ordered.
10. Is an unboxing video required?
Yes. A complete 360° parcel opening (unboxing) video is mandatory for all return, replacement, damaged item, missing item, and refund requests.
11. What happens if I don't have an unboxing video?
Unfortunately, claims submitted without a valid parcel opening video cannot be approved.
12. How do I request a return or replacement?
Email us at:
Please include:
- Order Number
- Brief description of the issue
- Product photos (if applicable)
- Complete unboxing video proof
13. How long does a refund take?
After the returned product reaches our warehouse and passes quality inspection, refunds are typically processed within 5-10 business days.
Payments
14. Which payment methods do you accept?
We accept major payment methods including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Other secure online payment options available at checkout
15. Are online payments secure?
Yes. All payments are processed through secure and trusted payment gateways with industry-standard encryption.
Products
16. Are the product images accurate?
We make every effort to display product images and descriptions accurately. However, slight variations in color, packaging, or design may occur due to manufacturer updates or screen settings.
17. Do products come with a warranty?
Warranty availability depends on the specific product. Please refer to the product description for warranty information.
Customer Support
18. How can I contact Zipplo?
You can reach our support team at:
19. What is your response time?
Our customer support team typically responds within 6-24 business hours.
20. What are your customer support hours?
🕒 Monday - Saturday
10:00 AM - 6:00 PM (IST)
Closed on Sundays and Public Holidays.
Still Need Help?
If you cannot find the answer to your question, feel free to contact our support team.
We are always happy to assist you.
