Refund policy

Return, Replacement & Refund Policy

Last Updated: May 2026

At Zipplo, we are committed to providing quality products and a smooth shopping experience. Please read this policy carefully before placing your order.

⚠️ IMPORTANT: UNBOXING VIDEO IS MANDATORY

To protect both customers and our business from fraudulent claims, a complete 360° parcel opening (unboxing) video is mandatory for ALL return, replacement, missing item, wrong item, damaged item, and refund requests.

Your Video Must:

✅ Start before opening the parcel

✅ Clearly show the shipping label and package condition

✅ Record the entire opening process continuously

✅ Show all contents received inside the package

✅ Be unedited with no cuts, pauses, or transitions

Claims Will Be Automatically Rejected If:

❌ No unboxing video is provided

❌ Video starts after the parcel has already been opened

❌ Video is edited, cut, paused, or unclear

❌ Product damage or issue cannot be verified in the video

Without a valid unboxing video, Zipplo will not be able to process any return, replacement, refund, missing item, or damaged product claim.

Return & Replacement Eligibility

We offer return or replacement requests within 3 days of delivery only if:

  • You received a damaged product.
  • You received the wrong product.
  • You received a product different from what was ordered.
  • The product is defective upon arrival.

All requests are subject to verification and approval by our support team.

Non-Returnable & Non-Refundable Cases

Returns, replacements, or refunds will NOT be accepted in the following situations:

  • The product received is exactly the same as ordered.
  • Change of mind after purchase.
  • The product is no longer needed.
  • Minor color, packaging, or design variations that do not affect functionality.
  • Return request submitted after 3 days of delivery.
  • Unboxing video is unavailable.

How to Request a Return or Replacement

To initiate a return or replacement request, please email us at:

📧 help.zipplo@gmail.com

Include the following information:

  • Order Number
  • Customer Name
  • Registered Email Address
  • Brief description of the issue
  • Clear product photos (if applicable)
  • Complete 360° unboxing video proof

Incomplete requests may result in delays or rejection.

Refund Process

Once your return request is approved:

  1. The product must be returned to our warehouse.
  2. Our team will inspect and verify the returned item.
  3. After successful quality inspection and approval, the refund process will be initiated.

Refund Timeline

Approved refunds are generally processed within 5–10 business days after:

  • The returned product has been received at our warehouse.
  • Quality inspection has been successfully completed.

The refund will be credited to the original payment method used during purchase.

Please note that banking and payment gateway processing times may vary.

Zipplo's Right to Reject Claims

Zipplo reserves the right to reject any return, replacement, or refund request if:

  • Required proof is not provided.
  • The claim appears fraudulent.
  • The product has been used, damaged by the customer, or altered after delivery.
  • The request does not comply with this policy.

Contact Us

For all return, replacement, and refund-related queries:

📧 Email: help.zipplo@gmail.com

Our support team will assist you as quickly as possible.

Thank you for shopping with Zipplo.